Last Updated: April 14, 2025
Protecting your private information is our priority. This Statement of Privacy applies to JQ AI Solution and JQAiSolution LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to JQ AI Solution include jqaisolution.com and the JQ AI Solution platform. The JQ AI Solution application is a Voice AI Agent Creation platform. By using the JQ AI Solution application, you consent to the data practices described in this statement.
Controller/Processor Role. For the website, self-serve sign-ups, and direct marketing, JQ AI Solution acts as a data controller. For enterprise accounts where JQ AI Solution processes data on behalf of a Customer, JQ AI Solution acts as a processor/service provider under applicable law. Where JQ AI Solution acts as a processor/service provider, the Data Processing Addendum (DPA) governs and controls in the event of any conflict with this Privacy Policy.
In order to better provide you with products and services offered, JQ AI Solution may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). These may include, but are not limited to:
We collect Personal Data that you provide directly (for example, when you sign up, contact us, or make a purchase), as well as certain data collected automatically such as Usage Data, cookies, and device information. We use this information for communicating with you in relation to Services and/or products you have requested from us, and sending you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
AI Voice & Communications Data. If you enable voice features or connect telephony, we may receive audio, transcripts, call metadata, and interaction logs ("Communications Data") for providing Services and improving safety. Customers are responsible for obtaining all required notices and consents before providing such data to JQ AI Solution. JQ AI Solution may use Communications Data in aggregated and de-identified form to improve, train, and enhance its models and Services, provided such use does not identify Customer or end users.
Sensitive Personal Data. We do not seek to collect sensitive categories of data unless strictly necessary for the Services and expressly provided by you, and where required, with your explicit consent.
Whether you visit our service or use a mobile device to access it, we may gather data from your browser ("Usage Data"). This Usage Data may contain information like the Internet Protocol address (IP address) of your computer, the type and version of your browser, the pages you visit on our service, the time and date of your visit, the amount of time you spend on those pages, unique device identifiers, and other diagnostic data.
When accessing the service via mobile device, we may collect device type, unique device identifiers, IP address, operating system, mobile browser type, and other diagnostic data.
If you grant us permission to do so, we may use and keep track of your location data ("Location Data"). We utilize your information to offer features, enhance, and personalize our service. Whenever you use our Service, you have the option to enable or disable location services using your device's settings.
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
We honor Global Privacy Control (GPC) signals where required by applicable law.
JQAiSolution LLC uses the collected data to:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Retention Criteria. We determine retention periods based on the nature of the data, the purposes for which it is processed, and legal requirements. Where feasible, we anonymize or aggregate data instead of retaining it in a form that identifies you. When data is no longer needed, it will be securely deleted or anonymized.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Please be aware that if you choose to give us information while you are not in the US, the data — including Personal Data — will be transferred to and processed in the USA.
International Transfers & Safeguards. Where required, we use safeguards like Standard Contractual Clauses and comparable mechanisms, including, where applicable, the UK International Data Transfer Agreement (IDTA) or other approved transfer mechanisms.
We may disclose personal information that we collect, or you provide:
Service Providers and Subprocessors. We engage third parties with confidentiality agreements and provide notice of material changes via our DPA. JQ AI Solution does not sell, rent, or lease its customer lists to third parties. All third-party service providers are prohibited from using your personal information except to provide services to JQ AI Solution, and they are required to maintain the confidentiality of your information.
While recognizing the importance of securing your data, we understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Nevertheless, we will strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
Incident Notifications. If we become aware of a data breach impacting Personal Data, we will notify affected parties and/or regulators without undue delay and in any event within the time periods required by applicable law. We implement administrative, technical, and physical safeguards consistent with industry standards (e.g., SOC 2), where applicable.
From time to time, JQ AI Solution may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from JQ AI Solution or click on a link therein. If you would like to stop receiving marketing or promotional communications via email, you may opt out by clicking "unsubscribe."
Transactional vs. Marketing. You cannot opt out of essential service-related communications.
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed on what Personal Data we hold about you and want it removed from our systems, please email us at privacy@jqaisolution.com.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. We will respond to all data subject requests within the time periods required by applicable law (for example, within 30 days under the GDPR or 45 days under the CCPA/CPRA).
Lawful Bases. We rely on contract, legitimate interests, consent, and legal obligations depending on the activity.
Children's Data. We do not knowingly collect Personal Data from children under 13 (or under 16 in the EEA) without appropriate consent. If we learn we have collected such data, we will delete it promptly.
According to CalOPPA, we agree to the following:
Our Policy on "Do Not Track" Signals: When a "Do Not Track" browser feature is enabled, we respect the signals and do not track, install cookies, or employ advertising.
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data, and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
CPRA Enhancements. We do not sell or share Personal Information for cross-context behavioral advertising. California residents may request correction of inaccurate personal information, limit use of Sensitive PI, and opt out at any time. We do not use sensitive personal information beyond what is reasonably necessary to provide the Services.
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
You can request an up-to-date list of third-party Service Providers by emailing us at privacy@jqaisolution.com. We provide a non-comprehensive list of our Service Providers below.
A. Analytics
B. Payments
C. Use of Your Personal Information
JQ AI Solution collects and uses your personal information to operate and deliver the services you have requested. JQ AI Solution may also use your personally identifiable information to inform you of other products or services available from JQ AI Solution and its affiliates.
D. Sharing Information with Third Parties
JQ AI Solution does not sell, rent, or lease its customer lists to third parties. JQ AI Solution may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to JQ AI Solution, and they are required to maintain the confidentiality of your information.
JQ AI Solution may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process; (b) protect and defend the rights or property of JQ AI Solution; and/or (c) act under exigent circumstances to protect the personal safety of users of JQ AI Solution, or the public.
Subject to certain exceptions, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
JQ AI Solution reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by that Policy.
Where required by law, we will obtain your consent to material changes.
JQ AI Solution welcomes your questions or comments regarding this Statement of Privacy. If you believe that JQ AI Solution has not adhered to this Statement, please contact us at:
This Privacy Policy shall be governed by the laws of the State of Delaware, USA, except where otherwise required by applicable law.